Return Policy

RETURN POLICY

If you would like to return your order for any quality issues, please contact us within 30 calendar days after delivery.

To return a purchase, email our customer support: geextric@gmail.com

RETURNS OR REPLACEMENT

Our policy lasts 30 days. If 30 days have passed since you received the purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return or replacement, your item should be unused and in the same condition as when you received it. It must also be in the original packaging.

Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be accepted for return, nor will items returned more than 30 days after receipt.

NOTES:

  • Please do not return any orders for uncommunicated reasons.

  • Please do not send your purchase back to the manufacturer.

  • To complete your return, we require a receipt or proof of purchase.

REFUNDS

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

The refund time will depend on the payment method:

  • Credit/Debit Card: Refund will be sent to the card-issuing bank within 7 business days after receiving the returned item or cancellation request.

  • PayPal: Refunds will be sent to your PayPal account within 3 business days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, as it may take some time before your refund is officially posted.

  • Next, contact your bank—there is often some processing time before a refund is posted.

If you've done all of this and still haven’t received your refund, please contact us at geextric@gmail.com

SHIPPING

To return your product, please contact customer support at geextric@gmail.com. Our staff will get in touch with you, and you can return the product after confirmation.

If you return the product without confirmation, our warehouse cannot identify the sender, which may result in your refund being unavailable.

No restocking fee will be charged to consumers for the return of a product.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NOTES:

  • You will need to pay your own shipping fee for the returned product if it's not a quality issue.

RETURN ADDRESS

Please contact geextric@gmail.com to get the return address. (Do not return your products before getting confirmation via email from geextric@gmail.com.)